STANDARD DELIVERY

Please allow 2 to 4 working days for standard delivery.

The cost is £5.95 up to 30kg for the UK mainland only.

OVERSEAS DELIVERY

We are happy to export orders all over the world. The postage charge is

dependant on the weight so let us have your order and we will be happy to

quote.

RETURNS

Refunds will be made for any items returned in original packing (at

customers own expense) which are unused and not damaged, within 14 days

of receipt. (This does not affect your statutory rights). Please pack carefully

to avoid damage and do not forget to include you name, address, email address

 and customer number. Also ensure that all goods are insured against loss or

damage. Please note that goods which are returned under complaint cannot be

accepted unless clean and dry. Health and Safety Act 1972.

PRICES

Prices are liable to increases beyond our control. If cost of order differs from

the prices on the website, we will contact you either by telephone, email or

letter to request your instructions.

ACCEPTANCE OF ORDER

We reserve the right not to accept any order any order, orders are confirmed once
the goods are despatched, confirmation emails are just confirming that you have
placed an order with us.

VAT

All prices on the website are inclusive of VAT at current rate of 20%, riding hats
sizes 55 and smaller and also childrenswear do not include VAT.

OFFICE HOURS

Phone lines are open Monday to Friday - 9am to 5pm. Saturday  - 9am

to 12pm. An answer service operates at all other times.

PAYMENTS

You can either pay using your credit or debit card, or send a cheque made

payable to Rich & Son. Please write your name and address

on the back of the cheque.

DELIVERY TERMS

Where goods are in stock when ordered, despatch is normally the same day.

However, cheques may need clearing, in which case the goods will be

despatched after five bank working days. Should we need to send the order

in more than one despatch due to stock availability, you will only be charged

one postage (excluding overseas orders). We do require a signature upon

delivery, so please let us know where it is convenient for us to deliver - e.g. a

work address or neighbour. (Please always quote your home address for

authorisation of credit or debit cards).

Please note our website is not stock controled so if an item is out of stock, we

will contact you for further instructions.