Please call our customer enquiry
number on 01278 662574
|Terms and Conditions
Please allow 2 to 4 working days for standard delivery.
The cost is £9.95 up to 30kg for the UK mainland only.
We are happy to export orders all over the world. The postage charge is
dependant on the weight so let us have your order and we will be happy to
Refunds will be made for any items returned in original packing (at
customers own expense) which are unused and not damaged, within 14 days
of receipt. (This does not affect your statutory rights). Please pack carefully
to avoid damage and do not forget to include you name, address, email address
and customer number. Also ensure that all goods are insured against loss or
damage. Please note that goods which are returned under complaint cannot be
accepted unless clean and dry. Health and Safety Act 1972.
Prices are liable to increases beyond our control. If cost of order differs from
the prices on the website, we will contact you either by telephone, email or
letter to request your instructions.
All prices on the website are inclusive of VAT at current rate of 20%, riding hats
Phone lines are open Monday to Friday - 9am to 5pm. Saturday - 9am
to 12pm. An answer service operates at all other times.
You can either pay using your credit or debit card, or send a cheque made
payable to Rich & Son. Please write your name and address
on the back of the cheque.
Where goods are in stock when ordered, despatch is normally the same day.
However, cheques may need clearing, in which case the goods will be
despatched after five bank working days. Should we need to send the order
in more than one despatch due to stock availability, you will only be charged
one postage (excluding overseas orders). We do require a signature upon
delivery, so please let us know where it is convenient for us to deliver - e.g. a
work address or neighbour. (Please always quote your home address for
authorisation of credit or debit cards).
Please note our website is not stock controled so if an item is out of stock, we
will contact you for further instructions.